{"id":56281,"date":"2021-11-06T23:55:08","date_gmt":"2021-11-07T04:55:08","guid":{"rendered":"https:\/\/dentalmonitoring.com\/1720978534297\/podminky-a-pravidla\/"},"modified":"2024-10-09T15:44:33","modified_gmt":"2024-10-09T20:44:33","slug":"podminky-a-pravidla","status":"publish","type":"page","link":"https:\/\/dentalmonitoring.com\/cs\/podminky-a-pravidla\/","title":{"rendered":"Podm\u00ednky a pravidla"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"56281\" class=\"elementor elementor-56281 elementor-6136\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22eb6d9 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"22eb6d9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49b6788 elementor-widget elementor-widget-heading\" data-id=\"49b6788\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Podm\u00ednky a pravidla<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5351304 elementor-widget elementor-widget-heading\" data-id=\"5351304\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Posledn\u00ed aktualizace: 4. listopadu 2021<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a8ad3e all-box elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"1a8ad3e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bb0105b e-con-full sidebar-line e-flex e-con e-child\" data-id=\"bb0105b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:120,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56653c1 btn-scroll-into first-link active elementor-widget elementor-widget-heading\" data-id=\"56653c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\"><a href=\"#dentalmonitoring\">Z\u00e1ru\u010dn\u00ed podm\u00ednky spole\u010dnosti DentalMonitoring<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9f6d01 btn-scroll-into  second-link elementor-widget elementor-widget-heading\" data-id=\"d9f6d01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\"><a href=\"#refundpolicy\">Z\u00e1sady vracen\u00ed a vr\u00e1cen\u00ed pen\u011bz<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ca8973 vertical-line elementor-widget elementor-widget-html\" data-id=\"3ca8973\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div><\/div><style>.sidebar-line:before {\n\tdisplay: block;\n    position: absolute;\n    left: 0;\n    top: 0;\n    content: '';\n    background-color: rgba(0,0,0,0.1);\n    width: 1px;\n    height: 100%;\n}\n.sidebar-line .vertical-line, .space-no  .vertical-line{\n    background-color: #00a3ad;\n    transition: transform 0.5s cubic-bezier(0,0,.34,.96), max-height 0.5s cubic-bezier(0,0,.34,.96);\n    transform: translate3d(0px, 0px, 0px);\n\tdisplay: block;\n    position: absolute;\n    left: -1px;\n    top: 0;\n    content: '';\n    width: 3px;\n    height: 16px;\n}\n.second-box-active .vertical-line {\n    transform: translate3d(0px, 41px, 0px);\n}\n.vertical-line, .space-no .vertical-line {\n        transform: translate3d(0px, 0px, 0px);\n}\n.change-position .sidebar-line  {\n\tposition: absolute!important;\n\twidth: 33%;\n}\n.all-box {\n    overflow: hidden\u0436\n}\n.change-position .tab-section-content {\n    margin-left: 33%;\n}\n<\/style><script>jQuery(document).ready(function($) {\n    \n    var topBox = $(\".all-box\");\n    $(window).scroll(function() {    \n        var scroll = $(window).scrollTop();\n    \n        if (!(scroll >= 200)) {\n            topBox.addClass('space-no');\n              $('.first-link').addClass('active');\n                $('.second-link').removeClass('active')\n        }\n        else {\n               topBox.removeClass('space-no');\n        }\n      \n    \n    });\n    \n$('.second-link').on('click', function () {\n\n        if ($(this).parent().parent().hasClass('first-box-active')) {\n    $(this).parent().parent().removeClass('first-box-active');\n        }\nelse {\n      jQuery(this).parent().parent().addClass('second-box-active');\n}\n       \n});\n$('.first-link').on('click', function () {\n\n     if ($(this).parent().parent().hasClass('second-box-active')) {\n    $(this).parent().parent().removeClass('second-box-active');\n}\nelse {\n   jQuery(this).parent().parent().toggleClass('first-box-active');\n}\n});\n\n\n$('.btn-scroll-into').on('click', function () {\n        $('.btn-scroll-into').removeClass('active');\n    $(this).toggleClass('active');\n    $(this).parent().parent().addClass('tab-section');\n});\n\n$(window).scroll(function(e) {\n    var sectionHeight = $( \".all-box\" ).height();\n    if($(this).scrollTop() >= sectionHeight){\n      $('.all-box').addClass('change-position');\n    }\n    else{\n      $('.all-box').removeClass('change-position');\n    }\n  });\n\n\n});\n\n\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d4bc79 e-con-full tab-section-content e-flex e-con e-child\" data-id=\"6d4bc79\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0abf1a0 e-flex e-con-boxed e-con e-child\" data-id=\"0abf1a0\" data-element_type=\"container\" data-e-type=\"container\" id=\"dentalmonitoring\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ae1c5e elementor-widget elementor-widget-text-editor\" data-id=\"8ae1c5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"nectar-split-heading markup-generated animated-in\" data-animation-type=\"line-reveal-by-space\" data-animation-delay=\"0\" data-custom-font-size=\"false\">\n<h6><span class=\"inner\">DentalMonitoring<\/span> <span class=\"inner\">SAS<\/span> <span class=\"inner\">Hardware<\/span> <span class=\"inner\">Z\u00e1ruka<\/span> <span class=\"inner\">Z\u00e1sady<\/span><\/h6>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element tabPrivacy\">\n<div class=\"wpb_wrapper\">\n<p><strong>\u00da\u010del<\/strong><\/p>\n<p>Tento dokument definuje z\u00e1ru\u010dn\u00ed proces pro hardware a slu\u017eby DM, kter\u00fd mus\u00ed z\u00e1kazn\u00edci DM dodr\u017eovat.<\/p>\n<\/p>\n<p><strong>DM Hardware<\/strong><\/p>\n<p>Na ve\u0161ker\u00fd hardware DM prod\u00e1van\u00fd spole\u010dnost\u00ed DM se vztahuje z\u00e1konn\u00e1 z\u00e1ruka na skryt\u00e9 vady, kter\u00e1 umo\u017e\u0148uje z\u00e1kazn\u00edk\u016fm DM vr\u00e1tit nevyhovuj\u00edc\u00ed hardware DM. Tato z\u00e1ruka se vztahuje pouze na skryt\u00e9 vady DM Hardwaru zakoupen\u00e9ho Z\u00e1kazn\u00edky DM, kter\u00e9 vznikly p\u0159ed n\u00e1kupem a kter\u00e9 ovliv\u0148uj\u00ed b\u011b\u017en\u00e9 pou\u017e\u00edv\u00e1n\u00ed DM Hardwaru. <\/p>\n<p>V\u00fdm\u011bnu nebo vr\u00e1cen\u00ed pen\u011bz provedeme u ve\u0161ker\u00e9ho hardwaru DM, u n\u011bho\u017e je shled\u00e1na v\u00fdrobn\u00ed vada. To zahrnuje vady materi\u00e1lu a zpracov\u00e1n\u00ed, kter\u00e9 jsou nahl\u00e1\u0161eny v z\u00e1ru\u010dn\u00ed dob\u011b. <\/p>\n<p>Z\u00e1ruka na hardware DM se vztahuje na z\u00e1kazn\u00edky DM, kte\u0159\u00ed si zakoupili hardware DM. Nen\u00ed tedy p\u0159enosn\u00e1 na dal\u0161\u00ed majitele nebo kupuj\u00edc\u00ed tohoto DM Hardwaru. <\/p>\n<p>Pokud se v\u00fdchoz\u00ed nastaven\u00ed t\u00fdk\u00e1 p\u0159\u00edslu\u0161enstv\u00ed, DM nahrad\u00ed pouze toto p\u0159\u00edslu\u0161enstv\u00ed.<\/p>\n<\/p>\n<p><strong>Po\u017eadavky pro z\u00edsk\u00e1n\u00ed z\u00e1ruky<\/strong><\/p>\n<p>Abyste m\u011bli n\u00e1rok na v\u00fdm\u011bnu nebo vr\u00e1cen\u00ed pen\u011bz, mus\u00ed b\u00fdt proces zah\u00e1jen do dvou (2) let od data dod\u00e1n\u00ed hardwaru DM.<\/p>\n<\/p>\n<p><strong>V\u00fdjimky  <\/strong><\/p>\n<p>Slu\u017eby DM nejsou zahrnuty v z\u00e1ru\u010dn\u00edch podm\u00ednk\u00e1ch DM.<\/p>\n<p>Hardware DM, kter\u00fd byl po\u0161kozen z\u00e1kazn\u00edkem DM nebo jeho pacientem, nenahrad\u00edme ani nevr\u00e1t\u00edme. To se t\u00fdk\u00e1 i jak\u00e9hokoli po\u0161kozen\u00ed zp\u016fsoben\u00e9ho majitelem, kter\u00fd upravoval, pokou\u0161el se opravit nebo jinak m\u011bnil DM Hardware. <\/p>\n<p>Nebudeme zodpov\u011bdn\u00ed za v\u00fdm\u011bnu nebo vr\u00e1cen\u00ed pen\u011bz za vadn\u00fd hardware DM, kter\u00fd byl nahl\u00e1\u0161en po uplynut\u00ed stanoven\u00e9 z\u00e1ru\u010dn\u00ed doby.<\/p>\n<p>Z\u00e1ruka na DM Hardware se d\u00e1le nevztahuje na \u0161kody t\u00fdkaj\u00edc\u00ed se va\u0161eho smartphonu nebo jak\u00e9hokoli jin\u00e9ho osobn\u00edho za\u0159\u00edzen\u00ed, kter\u00e9 m\u016f\u017eete pou\u017e\u00edvat s DM Hardware.<\/p>\n<\/div>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element tabPrivacy\">\n<div class=\"wpb_wrapper\">\n<p><strong>Zah\u00e1jen\u00ed z\u00e1ru\u010dn\u00edho procesu<\/strong><\/p>\n<p>Po\u0161lete pros\u00edm e-mail <a href=\"mailto:support@dentalmonitoring.com\"><em>support@dentalmonitoring.com<\/em><\/a> pro zah\u00e1jen\u00ed procesu z\u00e1ruky na hardware DM.<\/p>\n<p>P\u0159i zas\u00edl\u00e1n\u00ed \u017e\u00e1dosti p\u0159ilo\u017ete fakturu a uve\u010fte n\u00e1sleduj\u00edc\u00ed informace:<\/p>\n<ul>\n<li>Vysv\u011btlen\u00ed va\u0161\u00ed situace a va\u0161\u00ed \u017e\u00e1dosti;<\/li>\n<li>\u010c\u00edslo \u0161ar\u017ee v\u00fdrobku;<\/li>\n<li>Obr\u00e1zek po\u0161kozen\u00e9ho hardwaru DM;<\/li>\n<li>Telefonn\u00ed \u010d\u00edslo nebo e-mailovou adresu, na kter\u00e9 v\u00e1s lze snadno kontaktovat.<\/li>\n<\/ul>\n<p>Z\u00e1kaznick\u00e1 podpora spole\u010dnosti DM obdr\u017e\u00ed a posoud\u00ed va\u0161i \u017e\u00e1dost, a pokud v\u00e1\u0161 DM Hardware spl\u0148uje v\u00fd\u0161e uveden\u00e9 po\u017eadavky, spole\u010dnost DM v\u00e1m za\u0161le e-mail obsahuj\u00edc\u00ed v\u0161echny kroky, kter\u00e9 je t\u0159eba prov\u00e9st, abyste mohli vr\u00e1tit DM Hardware a obdr\u017eet nov\u00fd v N\u00e1hrad\u011b nebo obdr\u017eet Vr\u00e1cen\u00ed pen\u011bz. Upozor\u0148ujeme, \u017ee jak\u00e9koli chyb\u011bj\u00edc\u00ed informace mohou v\u00e9st k dal\u0161\u00edmu zpo\u017ed\u011bn\u00ed vy\u0159\u00edzen\u00ed va\u0161\u00ed \u017e\u00e1dosti. <\/p>\n<p>Vezm\u011bte pros\u00edm na v\u011bdom\u00ed, \u017ee pokud DM Hardware spl\u0148uje v\u00fd\u0161e uveden\u00e9 po\u017eadavky, m\u016f\u017eete po\u010d\u00edtat s t\u0159emi a\u017e p\u011bti t\u00fddny (3-5 t\u00fddn\u016f) na vr\u00e1cen\u00ed pen\u011bz na v\u00e1\u0161 bankovn\u00ed \u00fa\u010det.<\/p>\n<\/div>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element tabPrivacy\">\n<div class=\"wpb_wrapper\">\n<p><strong>Dodatek 1: Definice<\/strong><\/p>\n<p><strong>Z\u00e1kazn\u00edci DM<\/strong>: ozna\u010duje z\u00e1kazn\u00edky jako zdravotnick\u00e9 pracovn\u00edky nebo pracovn\u00edky, kte\u0159\u00ed nejsou zdravotnick\u00fdmi pracovn\u00edky.<\/p>\n<p><strong>Z\u00e1kaznick\u00e1 podpora DM<\/strong>: ozna\u010duje odd\u011blen\u00ed DM, kter\u00e9 spravuje po\u017eadavky z\u00e1kazn\u00edk\u016f DM v\u010detn\u011b po\u017eadavk\u016f na vr\u00e1cen\u00ed a refundaci.<\/p>\n<p><strong>DM Hardware<\/strong>: ozna\u010duje DM Cheek Retractor, DM ScanBox, Scan Box Pro a Cheek Retractor Tube prod\u00e1van\u00e9 spole\u010dnost\u00ed DM.<\/p>\n<p><strong>Z\u00e1ru\u010dn\u00ed podm\u00ednky pro hardware DM<\/strong>: odkazuj\u00ed na tyto z\u00e1sady pro vracen\u00ed a vr\u00e1cen\u00ed pen\u011bz, kter\u00e9 popisuj\u00ed, za jak\u00fdch podm\u00ednek DM p\u0159ij\u00edm\u00e1 vr\u00e1cen\u00ed hardwaru DM od z\u00e1kazn\u00edk\u016f a za jak\u00fdch podm\u00ednek DM poskytuje z\u00e1kazn\u00edk\u016fm vr\u00e1cen\u00ed pen\u011bz, a proces vracen\u00ed a vr\u00e1cen\u00ed pen\u011bz.<\/p>\n<p><strong>Z\u00e1ru\u010dn\u00ed proces na hardware DM<\/strong>: ozna\u010duje postup, kter\u00fd mus\u00ed z\u00e1kazn\u00edci DM dodr\u017eet, aby mohli vr\u00e1tit hardware DM a z\u00edskat n\u00e1hradu.<\/p>\n<p><strong>Slu\u017eby DM<\/strong>: se vztahuj\u00ed na \u0159e\u0161en\u00ed DM zahrnuj\u00edc\u00ed:<\/p>\n<ul>\n<li>DentalMonitoring (&#8222;DentalMonitoring&#8220;),<\/li>\n<li>SmileMate (&#8222;SmileMate&#8220;) a,<\/li>\n<li>Vize (&#8222;Vize&#8220;).<\/li>\n<\/ul>\n<p><strong>Z\u00e1sady vr\u00e1cen\u00ed a refundace DM<\/strong>: odkazuje na z\u00e1sady, kter\u00e9 popisuj\u00ed p\u0159\u00edpady a podm\u00ednky, za kter\u00fdch je z\u00e1ruka uplat\u0148ov\u00e1na.<\/p>\n<p><strong>HCP Shop<\/strong>: znamen\u00e1 obchod p\u0159\u00edstupn\u00fd na webov\u00e9 platform\u011b DM. HCP Shop umo\u017e\u0148uje Z\u00e1kazn\u00edk\u016fm DM p\u0159edplatit si Slu\u017eby DM a zakoupit DM Hardware. <\/p>\n<p><strong>Vr\u00e1cen\u00ed pen\u011bz<\/strong>: <strong> <\/strong>znamen\u00e1 mo\u017enost z\u00e1kazn\u00edk\u016f DM z\u00edskat zp\u011bt pen\u00edze za svou objedn\u00e1vku p\u0159evodem na bankovn\u00ed \u00fa\u010det.<\/p>\n<p><strong>V\u00fdm\u011bna<\/strong>: ozna\u010duje mo\u017enost z\u00e1kazn\u00edk\u016f DM z\u00edskat nov\u00fd DM Hardware.<\/p>\n<p><strong>Z\u00e1ru\u010dn\u00ed doba<\/strong>: Z\u00e1ru\u010dn\u00ed doba: dva (2) roky od data dod\u00e1n\u00ed DM Hardware.<\/p>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-04ea814 e-flex e-con-boxed e-con e-child\" data-id=\"04ea814\" data-element_type=\"container\" data-e-type=\"container\" id=\"refundpolicy\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a97e84f elementor-widget elementor-widget-text-editor\" data-id=\"a97e84f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"nectar-split-heading markup-generated animated-in\" data-animation-type=\"line-reveal-by-space\" data-animation-delay=\"0\" data-custom-font-size=\"false\">\n<div class=\"nectar-split-heading markup-generated animated-in\" data-animation-type=\"line-reveal-by-space\" data-animation-delay=\"0\" data-custom-font-size=\"false\">\n<h6><span class=\"inner\">DentalMonitoring<\/span> <span class=\"inner\">SAS<\/span> <span class=\"inner\">Zp\u011bt<\/span> <span class=\"inner\">a<\/span> <span class=\"inner\">Vr\u00e1cen\u00ed pen\u011bz<\/span> <span class=\"inner\">Z\u00e1sady<\/span><\/h6>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p><strong>\u00da\u010del<\/strong><br \/>Tento dokument definuje proces vr\u00e1cen\u00ed a refundace hardwaru a slu\u017eeb DM, kter\u00fd mus\u00ed z\u00e1kazn\u00edci DM dodr\u017eovat.<\/p>\n<p><strong>DM Hardware<\/strong><br \/>Pokud DM Hardware nespl\u0148uje va\u0161e o\u010dek\u00e1v\u00e1n\u00ed, m\u016f\u017eete jej do <strong>\u010dtrn\u00e1cti (14) kalend\u00e1\u0159n\u00edch dn\u016f od doru\u010den\u00ed<\/strong> vr\u00e1tit spole\u010dnosti DM a z\u00edskat zp\u011bt pen\u00edze (po ode\u010dten\u00ed n\u00e1klad\u016f na dopravu), pokud spln\u00edte ur\u010dit\u00e9 po\u017eadavky. Na po\u0161kozen\u00fd, nekompletn\u00ed nebo vadn\u00fd DM Hardware se vztahuj\u00ed na\u0161e z\u00e1ru\u010dn\u00ed podm\u00ednky. <\/p>\n<p>Podm\u00ednky pro n\u00e1rok na vr\u00e1cen\u00ed a refundaci ze strany DM<br \/>Aby byl n\u00e1rok na vr\u00e1cen\u00ed a refundaci uplatn\u011bn, mus\u00ed b\u00fdt proces zah\u00e1jen <strong>do \u010dtrn\u00e1cti (14) kalend\u00e1\u0159n\u00edch dn\u016f od doru\u010den\u00ed<\/strong> a DM Hardware mus\u00ed b\u00fdt neotev\u0159en\u00fd, nepou\u017eit\u00fd, origin\u00e1ln\u00ed, v nepo\u0161kozen\u00e9m balen\u00ed a s ve\u0161ker\u00fdm p\u0159\u00edslu\u0161enstv\u00edm.<\/p>\n<p><strong>V\u00fdjimky<\/strong><br \/>Hardware DM zakoupen\u00fd v r\u00e1mci kombinovan\u00e9ho propaga\u010dn\u00edho bal\u00ed\u010dku se slu\u017ebami DM nelze vr\u00e1tit a refundovat.<\/p>\n<p>Slu\u017eby DM se nevracej\u00ed, s v\u00fdjimkou p\u0159\u00edpad\u016f chyb p\u0159i \u00fa\u010dtov\u00e1n\u00ed ze strany spole\u010dnosti Dental Monitoring.<\/p>\n<\/div>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p><strong>\u017d\u00e1dost o vr\u00e1cen\u00ed pen\u011bz<\/strong><br \/>Napi\u0161te na <a href=\"mailto:support@dentalmonitoring.com\">support@dentalmonitoring.com<\/a> a zahajte proces vr\u00e1cen\u00ed a vr\u00e1cen\u00ed pen\u011bz za DM. P\u0159i zas\u00edl\u00e1n\u00ed \u017e\u00e1dosti p\u0159ilo\u017ete fakturu a uve\u010fte n\u00e1sleduj\u00edc\u00ed informace: <\/p>\n<ul>\n<li>Vysv\u011btlen\u00ed va\u0161\u00ed situace a va\u0161\u00ed \u017e\u00e1dosti;<\/li>\n<li>Telefonn\u00ed \u010d\u00edslo nebo e-mailovou adresu, na kter\u00e9 v\u00e1s lze snadno kontaktovat.<\/li>\n<\/ul>\n<p>Z\u00e1kaznick\u00e1 podpora spole\u010dnosti DM obdr\u017e\u00ed a posoud\u00ed va\u0161i \u017e\u00e1dost, a pokud v\u00e1\u0161 hardware DM spl\u0148uje v\u00fd\u0161e uveden\u00e9 po\u017eadavky, spole\u010dnost DM v\u00e1m za\u0161le e-mail obsahuj\u00edc\u00ed v\u0161echny kroky, kter\u00e9 je t\u0159eba prov\u00e9st, abyste mohli hardware DM vr\u00e1tit a z\u00edskat n\u00e1hradu. Upozor\u0148ujeme, \u017ee jak\u00e9koli chyb\u011bj\u00edc\u00ed informace mohou v\u00e9st k dal\u0161\u00edmu zpo\u017ed\u011bn\u00ed p\u0159i vy\u0159izov\u00e1n\u00ed va\u0161\u00ed \u017e\u00e1dosti. <\/p>\n<p>Vezm\u011bte pros\u00edm na v\u011bdom\u00ed, \u017ee pokud DM Hardware spl\u0148uje v\u00fd\u0161e uveden\u00e9 po\u017eadavky, m\u016f\u017eete po\u010d\u00edtat s <strong>t\u0159emi a\u017e p\u011bti (3-5) t\u00fddny na<\/strong> vr\u00e1cen\u00ed pen\u011bz na v\u00e1\u0161 bankovn\u00ed \u00fa\u010det.<\/p>\n<\/div>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p><strong>P\u0159\u00edloha 1. Definice <\/strong><br \/>Z\u00e1kazn\u00edci DM: t\u00fdk\u00e1 se z\u00e1kazn\u00edk\u016f, kte\u0159\u00ed jsou odborn\u00edky ve zdravotnictv\u00ed nebo nejsou odborn\u00edky ve zdravotnictv\u00ed.<\/p>\n<p><strong>Z\u00e1kaznick\u00e1 podpora DM:<\/strong> ozna\u010duje odd\u011blen\u00ed DM, kter\u00e9 spravuje po\u017eadavky z\u00e1kazn\u00edk\u016f DM, v\u010detn\u011b po\u017eadavk\u016f na vr\u00e1cen\u00ed a refundaci.<\/p>\n<p><strong>DM Hardware:<\/strong> ozna\u010duje DM Cheek Retractor, DM ScanBox a DM ScanBox Pro a Tube Retractor prod\u00e1van\u00e9 spole\u010dnost\u00ed DM.<\/p>\n<p><strong>Z\u00e1sady vr\u00e1cen\u00ed a refundace DM:<\/strong> odkazuj\u00ed na tyto z\u00e1sady vr\u00e1cen\u00ed a refundace, kter\u00e9 popisuj\u00ed, za jak\u00fdch podm\u00ednek m\u016f\u017ee DM p\u0159ijmout vr\u00e1cen\u00ed hardwaru DM od z\u00e1kazn\u00edk\u016f DM a poskytnout z\u00e1kazn\u00edk\u016fm DM refundaci, a proces vr\u00e1cen\u00ed a refundace DM.<\/p>\n<p><strong>Proces vr\u00e1cen\u00ed a vr\u00e1cen\u00ed pen\u011bz DM:<\/strong> ozna\u010duje postup, kter\u00fd mus\u00ed z\u00e1kazn\u00edci DM dodr\u017eet, aby mohli vr\u00e1tit hardware DM a z\u00edskat pen\u00edze zp\u011bt.<br \/>Slu\u017eby DM: ozna\u010duj\u00ed \u0159e\u0161en\u00ed DM v\u010detn\u011b:<\/p>\n<ul>\n<li>DentalMonitoring (&#8222;DentalMonitoring&#8220;),<\/li>\n<li>SmileMate (&#8222;SmileMate&#8220;) a,<\/li>\n<li>Vize (&#8222;Vize&#8220;).<\/li>\n<\/ul>\n<p><strong>Z\u00e1ru\u010dn\u00ed politika DM:<\/strong> odkazuje na politiku, kter\u00e1 popisuje podm\u00ednky pro z\u00edsk\u00e1n\u00ed n\u00e1roku na z\u00e1ruku od DM.<\/p>\n<p><strong>HCP Shop:<\/strong> znamen\u00e1 obchod p\u0159\u00edstupn\u00fd na webov\u00e9 platform\u011b DM. HCP Shop umo\u017e\u0148uje Z\u00e1kazn\u00edk\u016fm DM p\u0159edplatit si Slu\u017eby DM a zakoupit DM Hardware. <\/p>\n<p><strong>Vr\u00e1cen\u00ed pen\u011bz:<\/strong> znamen\u00e1 mo\u017enost z\u00e1kazn\u00edk\u016f DM z\u00edskat zp\u011bt pen\u00edze za svou objedn\u00e1vku p\u0159evodem na sv\u016fj bankovn\u00ed \u00fa\u010det.<\/p>\n<p><strong>Vr\u00e1cen\u00ed:<\/strong> t\u00fdk\u00e1 se vr\u00e1cen\u00ed hardwaru DM z\u00e1kazn\u00edky DM.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-125e2b3 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-html\" data-id=\"125e2b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>document.addEventListener('click', function(event) {\n  if (!event.target.matches('.btn-scroll-into')) return;\n\n  event.preventDefault();\n  \n  var element = document.getElementById(event.target.dataset.target);\n  \n  element.scrollIntoView({behavior: \"smooth\"});\n\n});\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c613f31 elementor-hidden-desktop elementor-hidden-tablet e-flex e-con-boxed e-con e-parent\" data-id=\"c613f31\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2febc50 e-flex e-con-boxed e-con e-child\" data-id=\"2febc50\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1028aaa elementor-widget elementor-widget-text-editor\" data-id=\"1028aaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"nectar-split-heading markup-generated animated-in\" data-animation-type=\"line-reveal-by-space\" data-animation-delay=\"0\" data-custom-font-size=\"false\">\n<h6><span class=\"inner\">DentalMonitoring<\/span> <span class=\"inner\">SAS<\/span> <span class=\"inner\">Hardware<\/span> <span class=\"inner\">Z\u00e1ruka<\/span> <span class=\"inner\">Z\u00e1sady<\/span><\/h6>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element tabPrivacy\">\n<div class=\"wpb_wrapper\">\n<p><strong>\u00da\u010del<\/strong><\/p>\n<p>Tento dokument definuje z\u00e1ru\u010dn\u00ed proces pro hardware a slu\u017eby DM, kter\u00fd mus\u00ed z\u00e1kazn\u00edci DM dodr\u017eovat.<\/p>\n<\/p>\n<p><strong>DM Hardware<\/strong><\/p>\n<p>Na ve\u0161ker\u00fd hardware DM prod\u00e1van\u00fd spole\u010dnost\u00ed DM se vztahuje z\u00e1konn\u00e1 z\u00e1ruka na skryt\u00e9 vady, kter\u00e1 umo\u017e\u0148uje z\u00e1kazn\u00edk\u016fm DM vr\u00e1tit nevyhovuj\u00edc\u00ed hardware DM. Tato z\u00e1ruka se vztahuje pouze na skryt\u00e9 vady DM Hardwaru zakoupen\u00e9ho Z\u00e1kazn\u00edky DM, kter\u00e9 vznikly p\u0159ed n\u00e1kupem a kter\u00e9 ovliv\u0148uj\u00ed b\u011b\u017en\u00e9 pou\u017e\u00edv\u00e1n\u00ed DM Hardwaru. <\/p>\n<p>V\u00fdm\u011bnu nebo vr\u00e1cen\u00ed pen\u011bz provedeme u ve\u0161ker\u00e9ho hardwaru DM, u n\u011bho\u017e se zjist\u00ed v\u00fdrobn\u00ed vada. To zahrnuje vady materi\u00e1lu a zpracov\u00e1n\u00ed, kter\u00e9 jsou nahl\u00e1\u0161eny v z\u00e1ru\u010dn\u00ed dob\u011b. <\/p>\n<p>Z\u00e1ruka na hardware DM se vztahuje na z\u00e1kazn\u00edky DM, kte\u0159\u00ed si zakoupili hardware DM. Nen\u00ed tedy p\u0159enosn\u00e1 na dal\u0161\u00ed majitele nebo kupuj\u00edc\u00ed tohoto DM Hardwaru. <\/p>\n<p>Pokud se v\u00fdchoz\u00ed nastaven\u00ed t\u00fdk\u00e1 p\u0159\u00edslu\u0161enstv\u00ed, DM nahrad\u00ed pouze toto p\u0159\u00edslu\u0161enstv\u00ed.<\/p>\n<\/p>\n<p><strong>Po\u017eadavky pro z\u00edsk\u00e1n\u00ed z\u00e1ruky<\/strong><\/p>\n<p>Abyste m\u011bli n\u00e1rok na v\u00fdm\u011bnu nebo vr\u00e1cen\u00ed pen\u011bz, mus\u00ed b\u00fdt proces zah\u00e1jen do dvou (2) let od data dod\u00e1n\u00ed hardwaru DM.<\/p>\n<\/p>\n<p><strong>V\u00fdjimky  <\/strong><\/p>\n<p>Slu\u017eby DM nejsou zahrnuty v z\u00e1ru\u010dn\u00edch podm\u00ednk\u00e1ch DM.<\/p>\n<p>Hardware DM, kter\u00fd byl po\u0161kozen z\u00e1kazn\u00edkem DM nebo jeho pacientem, nenahrad\u00edme ani nevr\u00e1t\u00edme. To se t\u00fdk\u00e1 i jak\u00e9hokoli po\u0161kozen\u00ed zp\u016fsoben\u00e9ho majitelem, kter\u00fd upravoval, pokou\u0161el se opravit nebo jinak m\u011bnil DM Hardware. <\/p>\n<p>Nebudeme zodpov\u00eddat za v\u00fdm\u011bnu nebo vr\u00e1cen\u00ed pen\u011bz za vadn\u00fd hardware DM, kter\u00fd byl nahl\u00e1\u0161en po uplynut\u00ed stanoven\u00e9 z\u00e1ru\u010dn\u00ed doby.<\/p>\n<p>Z\u00e1ruka na DM Hardware se d\u00e1le nevztahuje na \u0161kody t\u00fdkaj\u00edc\u00ed se va\u0161eho smartphonu nebo jak\u00e9hokoli jin\u00e9ho osobn\u00edho za\u0159\u00edzen\u00ed, kter\u00e9 m\u016f\u017eete pou\u017e\u00edvat s DM Hardware.<\/p>\n<\/div>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element tabPrivacy\">\n<div class=\"wpb_wrapper\">\n<p><strong>Zah\u00e1jen\u00ed z\u00e1ru\u010dn\u00edho procesu<\/strong><\/p>\n<p>Po\u0161lete pros\u00edm e-mail <a href=\"mailto:support@dentalmonitoring.com\"><em>support@dentalmonitoring.com<\/em><\/a> pro zah\u00e1jen\u00ed procesu z\u00e1ruky na hardware DM.<\/p>\n<p>P\u0159i zas\u00edl\u00e1n\u00ed \u017e\u00e1dosti p\u0159ilo\u017ete fakturu a uve\u010fte n\u00e1sleduj\u00edc\u00ed informace:<\/p>\n<ul>\n<li>Vysv\u011btlen\u00ed va\u0161\u00ed situace a va\u0161\u00ed \u017e\u00e1dosti;<\/li>\n<li>\u010c\u00edslo \u0161ar\u017ee v\u00fdrobku;<\/li>\n<li>Obr\u00e1zek po\u0161kozen\u00e9ho hardwaru DM;<\/li>\n<li>Telefonn\u00ed \u010d\u00edslo nebo e-mailovou adresu, na kter\u00e9 v\u00e1s lze snadno kontaktovat.<\/li>\n<\/ul>\n<p>Z\u00e1kaznick\u00e1 podpora spole\u010dnosti DM obdr\u017e\u00ed a posoud\u00ed va\u0161i \u017e\u00e1dost, a pokud v\u00e1\u0161 DM Hardware spl\u0148uje v\u00fd\u0161e uveden\u00e9 po\u017eadavky, spole\u010dnost DM v\u00e1m za\u0161le e-mail obsahuj\u00edc\u00ed v\u0161echny kroky, kter\u00e9 je t\u0159eba prov\u00e9st, abyste mohli vr\u00e1tit DM Hardware a obdr\u017eet nov\u00fd v N\u00e1hrad\u011b nebo obdr\u017eet Vr\u00e1cen\u00ed pen\u011bz. Upozor\u0148ujeme, \u017ee jak\u00e9koli chyb\u011bj\u00edc\u00ed informace mohou v\u00e9st k dal\u0161\u00edmu zpo\u017ed\u011bn\u00ed vy\u0159\u00edzen\u00ed va\u0161\u00ed \u017e\u00e1dosti. <\/p>\n<p>Vezm\u011bte pros\u00edm na v\u011bdom\u00ed, \u017ee pokud DM Hardware spl\u0148uje v\u00fd\u0161e uveden\u00e9 po\u017eadavky, m\u016f\u017eete po\u010d\u00edtat s t\u0159emi a\u017e p\u011bti t\u00fddny (3-5 t\u00fddn\u016f) na vr\u00e1cen\u00ed pen\u011bz na v\u00e1\u0161 bankovn\u00ed \u00fa\u010det.<\/p>\n<\/div>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element tabPrivacy\">\n<div class=\"wpb_wrapper\">\n<p><strong>Dodatek 1: Definice<\/strong><\/p>\n<p><strong>Z\u00e1kazn\u00edci DM<\/strong>: ozna\u010duje z\u00e1kazn\u00edky jako zdravotnick\u00e9 pracovn\u00edky nebo pracovn\u00edky, kte\u0159\u00ed nejsou zdravotnick\u00fdmi pracovn\u00edky.<\/p>\n<p><strong>Z\u00e1kaznick\u00e1 podpora DM<\/strong>: ozna\u010duje odd\u011blen\u00ed DM, kter\u00e9 spravuje po\u017eadavky z\u00e1kazn\u00edk\u016f DM v\u010detn\u011b po\u017eadavk\u016f na vr\u00e1cen\u00ed a refundaci.<\/p>\n<p><strong>DM Hardware<\/strong>: ozna\u010duje DM Cheek Retractor, DM ScanBox, Scan Box Pro a Cheek Retractor Tube prod\u00e1van\u00e9 spole\u010dnost\u00ed DM.<\/p>\n<p><strong>Z\u00e1ru\u010dn\u00ed podm\u00ednky pro hardware DM<\/strong>: odkazuj\u00ed na tyto z\u00e1sady pro vracen\u00ed a vr\u00e1cen\u00ed pen\u011bz, kter\u00e9 popisuj\u00ed, za jak\u00fdch podm\u00ednek DM p\u0159ij\u00edm\u00e1 vr\u00e1cen\u00ed hardwaru DM od z\u00e1kazn\u00edk\u016f a za jak\u00fdch podm\u00ednek DM poskytuje z\u00e1kazn\u00edk\u016fm vr\u00e1cen\u00ed pen\u011bz, a proces vracen\u00ed a vr\u00e1cen\u00ed pen\u011bz.<\/p>\n<p><strong>Z\u00e1ru\u010dn\u00ed proces na hardware DM<\/strong>: ozna\u010duje postup, kter\u00fd mus\u00ed z\u00e1kazn\u00edci DM dodr\u017eet, aby mohli vr\u00e1tit hardware DM a z\u00edskat n\u00e1hradu.<\/p>\n<p><strong>Slu\u017eby DM<\/strong>: se vztahuj\u00ed na \u0159e\u0161en\u00ed DM zahrnuj\u00edc\u00ed:<\/p>\n<ul>\n<li>DentalMonitoring (&#8222;DentalMonitoring&#8220;),<\/li>\n<li>SmileMate (&#8222;SmileMate&#8220;) a,<\/li>\n<li>Vize (&#8222;Vize&#8220;).<\/li>\n<\/ul>\n<p><strong>Z\u00e1sady vr\u00e1cen\u00ed a refundace DM<\/strong>: odkazuje na z\u00e1sady, kter\u00e9 popisuj\u00ed p\u0159\u00edpady a podm\u00ednky, za kter\u00fdch je z\u00e1ruka uplat\u0148ov\u00e1na.<\/p>\n<p><strong>HCP Shop<\/strong>: znamen\u00e1 obchod p\u0159\u00edstupn\u00fd na webov\u00e9 platform\u011b DM. HCP Shop umo\u017e\u0148uje Z\u00e1kazn\u00edk\u016fm DM p\u0159edplatit si Slu\u017eby DM a zakoupit DM Hardware. <\/p>\n<p><strong>Vr\u00e1cen\u00ed pen\u011bz<\/strong>: <strong> <\/strong>znamen\u00e1 mo\u017enost z\u00e1kazn\u00edk\u016f DM z\u00edskat zp\u011bt pen\u00edze za svou objedn\u00e1vku p\u0159evodem na bankovn\u00ed \u00fa\u010det.<\/p>\n<p><strong>V\u00fdm\u011bna<\/strong>: ozna\u010duje mo\u017enost z\u00e1kazn\u00edk\u016f DM z\u00edskat nov\u00fd DM Hardware.<\/p>\n<p><strong>Z\u00e1ru\u010dn\u00ed doba<\/strong>: Z\u00e1ru\u010dn\u00ed doba: dva (2) roky od data dod\u00e1n\u00ed DM Hardware.<\/p>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a159e9 elementor-widget elementor-widget-text-editor\" data-id=\"3a159e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"nectar-split-heading markup-generated animated-in\" data-animation-type=\"line-reveal-by-space\" data-animation-delay=\"0\" data-custom-font-size=\"false\">\n<div class=\"nectar-split-heading markup-generated animated-in\" data-animation-type=\"line-reveal-by-space\" data-animation-delay=\"0\" data-custom-font-size=\"false\">\n<h6><span class=\"inner\">DentalMonitoring<\/span> <span class=\"inner\">SAS<\/span> <span class=\"inner\">Zp\u011bt<\/span> <span class=\"inner\">a<\/span> <span class=\"inner\">Vr\u00e1cen\u00ed pen\u011bz<\/span> <span class=\"inner\">Z\u00e1sady<\/span><\/h6>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p><strong>\u00da\u010del<\/strong><br \/>Tento dokument definuje proces vr\u00e1cen\u00ed a refundace hardwaru a slu\u017eeb DM, kter\u00fd mus\u00ed z\u00e1kazn\u00edci DM dodr\u017eovat.<\/p>\n<p><strong>DM Hardware<\/strong><br \/>Pokud DM Hardware nespl\u0148uje va\u0161e o\u010dek\u00e1v\u00e1n\u00ed, m\u016f\u017eete jej do <strong>\u010dtrn\u00e1cti (14) kalend\u00e1\u0159n\u00edch dn\u016f od doru\u010den\u00ed<\/strong> vr\u00e1tit spole\u010dnosti DM a z\u00edskat zp\u011bt pen\u00edze (po ode\u010dten\u00ed n\u00e1klad\u016f na dopravu), pokud spln\u00edte ur\u010dit\u00e9 po\u017eadavky. Na po\u0161kozen\u00fd, nekompletn\u00ed nebo vadn\u00fd DM Hardware se vztahuj\u00ed na\u0161e z\u00e1ru\u010dn\u00ed podm\u00ednky. <\/p>\n<p>Podm\u00ednky pro n\u00e1rok na vr\u00e1cen\u00ed a refundaci ze strany DM<br \/>Aby byl n\u00e1rok na vr\u00e1cen\u00ed a refundaci uplatn\u011bn, mus\u00ed b\u00fdt proces zah\u00e1jen <strong>do \u010dtrn\u00e1cti (14) kalend\u00e1\u0159n\u00edch dn\u016f od doru\u010den\u00ed<\/strong> a DM Hardware mus\u00ed b\u00fdt neotev\u0159en\u00fd, nepou\u017eit\u00fd, origin\u00e1ln\u00ed, v nepo\u0161kozen\u00e9m balen\u00ed a s ve\u0161ker\u00fdm p\u0159\u00edslu\u0161enstv\u00edm.<\/p>\n<p><strong>V\u00fdjimky<\/strong><br \/>Hardware DM zakoupen\u00fd v r\u00e1mci kombinovan\u00e9ho propaga\u010dn\u00edho bal\u00ed\u010dku se slu\u017ebami DM nelze vr\u00e1tit a refundovat.<\/p>\n<p>Slu\u017eby DM se nevracej\u00ed, s v\u00fdjimkou p\u0159\u00edpad\u016f chyb p\u0159i \u00fa\u010dtov\u00e1n\u00ed ze strany spole\u010dnosti Dental Monitoring.<\/p>\n<\/div>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p><strong>\u017d\u00e1dost o vr\u00e1cen\u00ed pen\u011bz<\/strong><br \/>Napi\u0161te na <a href=\"mailto:support@dentalmonitoring.com\">support@dentalmonitoring.com<\/a> a zahajte proces vr\u00e1cen\u00ed a vr\u00e1cen\u00ed pen\u011bz za DM. P\u0159i zas\u00edl\u00e1n\u00ed \u017e\u00e1dosti p\u0159ilo\u017ete fakturu a uve\u010fte n\u00e1sleduj\u00edc\u00ed informace: <\/p>\n<ul>\n<li>Vysv\u011btlen\u00ed va\u0161\u00ed situace a va\u0161\u00ed \u017e\u00e1dosti;<\/li>\n<li>Telefonn\u00ed \u010d\u00edslo nebo e-mailovou adresu, na kter\u00e9 v\u00e1s lze snadno kontaktovat.<\/li>\n<\/ul>\n<p>Z\u00e1kaznick\u00e1 podpora spole\u010dnosti DM obdr\u017e\u00ed a posoud\u00ed va\u0161i \u017e\u00e1dost, a pokud v\u00e1\u0161 DM Hardware spl\u0148uje v\u00fd\u0161e uveden\u00e9 po\u017eadavky, za\u0161le v\u00e1m spole\u010dnost DM e-mail obsahuj\u00edc\u00ed v\u0161echny kroky, kter\u00e9 je t\u0159eba prov\u00e9st, abyste mohli vr\u00e1tit DM Hardware a z\u00edskat n\u00e1hradu. Upozor\u0148ujeme, \u017ee jak\u00e9koli chyb\u011bj\u00edc\u00ed informace mohou v\u00e9st k dal\u0161\u00edmu zpo\u017ed\u011bn\u00ed p\u0159i vy\u0159izov\u00e1n\u00ed va\u0161\u00ed \u017e\u00e1dosti. <\/p>\n<p>Vezm\u011bte pros\u00edm na v\u011bdom\u00ed, \u017ee pokud DM Hardware spl\u0148uje v\u00fd\u0161e uveden\u00e9 po\u017eadavky, m\u016f\u017eete po\u010d\u00edtat s <strong>t\u0159emi a\u017e p\u011bti (3-5) t\u00fddny na<\/strong> vr\u00e1cen\u00ed pen\u011bz na v\u00e1\u0161 bankovn\u00ed \u00fa\u010det.<\/p>\n<\/div>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p><strong>P\u0159\u00edloha 1. Definice <\/strong><br \/>Z\u00e1kazn\u00edci DM: t\u00fdk\u00e1 se z\u00e1kazn\u00edk\u016f, kte\u0159\u00ed jsou odborn\u00edky ve zdravotnictv\u00ed nebo nejsou odborn\u00edky ve zdravotnictv\u00ed.<\/p>\n<p><strong>Z\u00e1kaznick\u00e1 podpora DM:<\/strong> ozna\u010duje odd\u011blen\u00ed DM, kter\u00e9 spravuje po\u017eadavky z\u00e1kazn\u00edk\u016f DM v\u010detn\u011b po\u017eadavk\u016f na vr\u00e1cen\u00ed a refundaci.<\/p>\n<p><strong>DM Hardware:<\/strong> ozna\u010duje DM Cheek Retractor, DM ScanBox a DM ScanBox Pro a Tube Retractor prod\u00e1van\u00e9 spole\u010dnost\u00ed DM.<\/p>\n<p><strong>Z\u00e1sady vr\u00e1cen\u00ed a refundace DM:<\/strong> odkazuj\u00ed na tyto z\u00e1sady vr\u00e1cen\u00ed a refundace, kter\u00e9 popisuj\u00ed, za jak\u00fdch podm\u00ednek m\u016f\u017ee DM p\u0159ijmout vr\u00e1cen\u00ed hardwaru DM od z\u00e1kazn\u00edk\u016f DM a poskytnout z\u00e1kazn\u00edk\u016fm DM refundaci, a proces vr\u00e1cen\u00ed a refundace DM.<\/p>\n<p><strong>Proces vr\u00e1cen\u00ed a vr\u00e1cen\u00ed pen\u011bz DM:<\/strong> ozna\u010duje postup, kter\u00fd mus\u00ed z\u00e1kazn\u00edci DM dodr\u017eet, aby mohli vr\u00e1tit hardware DM a z\u00edskat pen\u00edze zp\u011bt.<br \/>Slu\u017eby DM: ozna\u010duj\u00ed \u0159e\u0161en\u00ed DM v\u010detn\u011b:<\/p>\n<ul>\n<li>DentalMonitoring (&#8222;DentalMonitoring&#8220;),<\/li>\n<li>SmileMate (&#8222;SmileMate&#8220;) a,<\/li>\n<li>Vize (&#8222;Vize&#8220;).<\/li>\n<\/ul>\n<p><strong>Z\u00e1ru\u010dn\u00ed politika DM:<\/strong> odkazuje na politiku, kter\u00e1 popisuje podm\u00ednky pro z\u00edsk\u00e1n\u00ed n\u00e1roku na z\u00e1ruku od DM.<\/p>\n<p><strong>HCP Shop:<\/strong> znamen\u00e1 obchod p\u0159\u00edstupn\u00fd na webov\u00e9 platform\u011b DM. HCP Shop umo\u017e\u0148uje Z\u00e1kazn\u00edk\u016fm DM p\u0159edplatit si Slu\u017eby DM a zakoupit DM Hardware. <\/p>\n<p><strong>Vr\u00e1cen\u00ed pen\u011bz:<\/strong> znamen\u00e1 mo\u017enost z\u00e1kazn\u00edk\u016f DM z\u00edskat zp\u011bt pen\u00edze za svou objedn\u00e1vku p\u0159evodem na sv\u016fj bankovn\u00ed \u00fa\u010det.<\/p>\n<p><strong>Vr\u00e1cen\u00ed:<\/strong> t\u00fdk\u00e1 se vr\u00e1cen\u00ed hardwaru DM z\u00e1kazn\u00edky DM.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20616df e-flex e-con-boxed e-con e-parent\" data-id=\"20616df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e374b57 elementor-widget elementor-widget-heading\" data-id=\"e374b57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">1SaMD znamen\u00e1 software jako zdravotnick\u00fd prost\u0159edek. Regula\u010dn\u00ed status v\u00fdrobku se m\u016f\u017ee v jednotliv\u00fdch zem\u00edch li\u0161it. Dal\u0161\u00ed informace z\u00edsk\u00e1te od m\u00edstn\u00edho z\u00e1stupce spole\u010dnosti DentalMind nebo na adrese support@dentalmonitoring.com.  <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f121fe6 e-flex e-con-boxed e-con e-parent\" data-id=\"f121fe6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4db4ba elementor-widget elementor-widget-heading\" data-id=\"d4db4ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Z\u00e1kaznickou podporu z\u00edsk\u00e1te e-mailem:<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b65832f elementor-widget elementor-widget-heading\" data-id=\"b65832f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\"><a href=\"mailto:support@dentalmonitoring.com\">support@dentalmonitoring.com<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Podm\u00ednky a pravidla Posledn\u00ed aktualizace: 4. listopadu 2021 Z\u00e1ru\u010dn\u00ed podm\u00ednky spole\u010dnosti DentalMonitoring Z\u00e1sady vracen\u00ed a vr\u00e1cen\u00ed pen\u011bz DentalMonitoring SAS Hardware Z\u00e1ruka Z\u00e1sady \u00da\u010del Tento dokument definuje z\u00e1ru\u010dn\u00ed proces pro hardware a slu\u017eby DM, kter\u00fd mus\u00ed z\u00e1kazn\u00edci DM dodr\u017eovat. DM Hardware Na ve\u0161ker\u00fd hardware DM prod\u00e1van\u00fd spole\u010dnost\u00ed DM se vztahuje z\u00e1konn\u00e1 z\u00e1ruka na skryt\u00e9 vady, kter\u00e1 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-56281","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Podm\u00ednky a pravidla - DentalMonitoring<\/title>\n<meta name=\"description\" content=\"DentalMind je zna\u010dka zahrnuj\u00edc\u00ed software a software jako zdravotnick\u00fd prost\u0159edek (SaMD), kter\u00fd vyr\u00e1b\u00ed, vyv\u00edj\u00ed a prod\u00e1v\u00e1 spole\u010dnost DENTAL MONITORING SAS.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dentalmonitoring.com\/terms-condition\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Podm\u00ednky a pravidla - 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