Update of our Terms of Sale (only for doctors) and our Terms of Use – Key additions and changes

Update of our Terms of Sale (only for doctors), our Terms of Use and our Privacy Policy (for both doctors and patients) – Key additions and changes

Update of our Terms of Sale (only for doctors), our Terms of Use and our Privacy Policy (for both doctors and patients) – Key additions and changes

Last updated: Nov 20, 2024

Last updated: Dec 16th, 2025

On the 20th of November, 2024 we are updating our Terms of Sale and Terms of Use. These amendments will help you better understand how our DM Software Products and Services work.

You can find the updated Terms of Use and Terms of Sale at the bottom of this page.

In summary, please find below the main changes

  • Specific additions and changes to the Terms of Use:

We have updated the list of our products and services to reflect the deletion of the ones we stopped providing and add the new ones launched or modified in 2024. We added some wording relating to the implementation of multifactor authentication to further strengthen cybersecurity. We have reinforced the conditions of use of our products, notably due to their status as medical devices.

  • Specific additions and changes to the Terms of Sale:
  • We have added more details about the contractual process to start using DM Software Products and Services and about the payment terms.
  • We have updated the warranty policy as well as the return & refund policy to better understand the scope and process to comply with and have merged them into the Terms of Sale to make it easier to find them.
 
On the 20th of November 2024, you will be prompted to read and accept these two updated documents in the DM Platform or DM App. Accepting these are mandatory to continue using the DM Software Products and Services.
 

Please feel free to contact our Legal Team at legal@dental-monitoring.com should you need further information

On the 16th of December, 2025 we are updating our Terms of Sale, Terms of Use and Privacy Policy. These amendments will help you better understand how our DM Software Products and Services work.

You can find the updated Terms of Use, Terms of Sale and Privacy Policy at the bottom of this page.

In summary, please find below the main changes :

  • Specific additions and changes to the Terms of Sale :

The list of our DM Products and Services has been updated to remove discontinued items and to include newly launched or modified offerings for 2025. We have also expanded certain provisions to clarify the warranties applicable and the importation requirements for DM Hardware Products based on country-specific regulations, and the extent of DM’s responsibility for all our DM Products and Services.

  • Specific additions and changes to the Terms of Use :

The list of our DM Products and Services has been updated to remove discontinued items and to include newly launched or modified offerings for 2025. We have updated the eligibility requirements for accessing and using our DM Software Products and Services. We have also added information regarding our AI systems to align with the new AI Act, which is progressively entering into force in Europe. In addition, we have clarified the conditions and requirements for using our Hardware Products, as well as the extent of DM’s responsibilities in the context of API integrations with PMS service providers.

  • Specific additions and changes to the Privacy Policy:

We have updated our Privacy Policy to clarify and further explain our existing data processing activities. We have also included additional information about our AI systems to align with the new AI Act, which is progressively entering into force in Europe. Finally, we have added specific provisions applicable to public organisations using our DM Products and Services.

 

On the 16th of December 2025, you will be prompted to read and accept these three updated documents in the DM Platform or DM App. Accepting these are mandatory to continue using the DM Software Products and Services.

 

Please feel free to contact our Legal Team at legal@dental-monitoring.com should you need further information.